Frequently Asked Questions
What types of custom apparel services do you offer?
Ugly Guppy Productions offers a variety of custom apparel services, including screen printing, embroidery, and personalized apparel solutions tailored for clients such as fire departments and schools, ensuring quality and fast turnaround times.
How can I request a quote for custom screen printing?
Requesting a quote for custom screen printing is simple. Just visit our website and fill out the quote request form, providing details about your project, including design, quantity, and any specific requirements.
What is the turnaround time for embroidered shirts?
The turnaround time for embroidered shirts typically ranges from 7 to 14 business days, depending on the order size and complexity. We strive to deliver high-quality products as quickly as possible while ensuring customer satisfaction.
What custom apparel options are available?
The custom apparel options available include screen printing, embroidery, and a variety of garments tailored for different needs, such as uniforms for fire departments and apparel for schools, ensuring quality and fast turnaround.
How do I place an order for shirts?
Placing an order for shirts is simple: just visit our website, choose your desired shirt style, specify customizations, and submit your request through our online quote form or contact us directly for assistance.
Can I see samples of your work?
You can view samples of our work at Ugly Guppy Productions to assess the quality of our custom apparel services. Please contact us to request a portfolio showcasing our screen printing and embroidery projects.
What materials do you use for printing?
The materials we use for printing include high-quality inks and fabrics suitable for screen printing and embroidery. We ensure that all materials meet industry standards for durability and vibrancy, providing long-lasting results for your custom apparel.
How do you ensure print quality?
Ensuring print quality is a top priority at Ugly Guppy Productions. We utilize high-quality materials and state-of-the-art printing techniques, along with thorough quality checks at every stage, to deliver exceptional results that meet our clients' expectations.
Are there minimum order requirements for custom apparel?
Minimum order requirements for custom apparel vary by product and service. At Ugly Guppy Productions, we typically have a minimum order quantity to ensure efficiency and quality in our screen printing and embroidery services.
What is the pricing structure for bulk orders?
The pricing structure for bulk orders at Ugly Guppy Productions is designed to be competitive and affordable, with discounts applied based on the quantity ordered. For specific pricing details, please contact us directly for a personalized quote.
How long does the design process take?
The design process typically takes 1 to 2 weeks, depending on the complexity of your project and our current workload. We prioritize efficiency while ensuring quality in every design we create.
Can I provide my own designs for printing?
You can provide your own designs for printing. At Ugly Guppy Productions, we welcome custom artwork and work closely with you to ensure your vision is accurately represented in the final product.
What types of embroidery techniques do you offer?
The types of embroidery techniques we offer include traditional embroidery, appliqué, and digital embroidery, allowing for a variety of designs and finishes to meet your custom apparel needs.
Do you offer design assistance for custom orders?
We offer design assistance for custom orders to help bring your vision to life. Our experienced team collaborates with you to create unique designs that meet your specific needs and preferences.
How do I care for embroidered apparel?
Caring for embroidered apparel involves gentle washing in cold water, using mild detergent, and avoiding bleach. Air dry or use a low heat setting to maintain the embroidery's integrity and prevent fading.
What is your policy on order changes or cancellations?
Our policy on order changes or cancellations allows for modifications within 24 hours of placing your order. After this period, we begin production, and changes or cancellations may not be possible.
Can you accommodate rush orders for custom apparel?
We can accommodate rush orders for custom apparel. Our team at Ugly Guppy Productions is committed to providing fast turnaround times to meet your urgent needs without compromising on quality.
What payment methods do you accept?
The payment methods we accept include major credit cards, PayPal, and bank transfers, ensuring a convenient and secure transaction process for all our customers.
How do you handle shipping for custom orders?
We handle shipping for custom orders by partnering with reliable carriers to ensure timely and safe delivery. Once your order is completed, we provide tracking information so you can monitor its progress until it arrives at your doorstep.
Are there discounts for non-profit organizations?
Discounts are available for non-profit organizations at Ugly Guppy Productions. We understand the importance of supporting community initiatives and strive to provide affordable custom apparel solutions tailored to your needs.
What is the process for requesting a quote?
The process for requesting a quote is straightforward: simply fill out our online form with your project details, including design specifications and quantities, and our team will promptly provide you with a customized quote.
How can I contact customer support for inquiries?
You can contact customer support for inquiries by reaching out to us via email at support@uglyguppyproductions.com or by calling our dedicated hotline at (555) 123-4567. We’re here to assist you!
Do you offer any guarantees on your services?
We offer guarantees on our services to ensure customer satisfaction. Our commitment to quality means that if you’re not happy with your order, we will work with you to make it right.
What is the best way to submit artwork files?
The best way to submit artwork files is by emailing them directly to us in high-resolution formats such as PDF, AI, or EPS. This ensures optimal quality for your custom apparel designs.
How do you handle color matching for designs?
We handle color matching for designs by utilizing a combination of digital color swatches and physical samples to ensure accuracy. Our team works closely with clients to achieve the exact hues needed for their custom apparel.
Can I order a sample before placing a bulk order?
You can order a sample before placing a bulk order. This allows you to assess the quality and design of our custom apparel, ensuring it meets your expectations before committing to a larger purchase.
What is the average turnaround time for screen printing?
The average turnaround time for screen printing is typically 5 to 10 business days, depending on the complexity of the order and current workload. We prioritize quick and efficient service to meet your needs.
Do you provide tracking information for shipped orders?
We provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email with the tracking details, allowing you to monitor its progress until it arrives at your doorstep.
How do you ensure customer satisfaction with orders?
Ensuring customer satisfaction with orders is a top priority for us at Ugly Guppy Productions. We achieve this through quality craftsmanship, prompt communication, and a commitment to meeting deadlines, ensuring every client receives exactly what they envisioned.
What are your business hours for consultations?
Our business hours for consultations are Monday to Friday, from 9 AM to 5 PM. We are here to assist you with your custom apparel needs during these times.
